Last updated: June 2026
Partenaire Dozie protects every online order with escrow. When you pay for an order, your payment is held securely and is only released to the shop after the order is delivered and you confirm it.
If your order is not delivered, arrives incomplete, or is not as described, you can raise a dispute from your order before confirming delivery. Raising a dispute pauses the release of funds to the shop while the issue is reviewed.
Where a dispute is upheld, or an order is cancelled before delivery, the payment is refunded to the original payment method used (Mobile Money, OPay, bank, or card). Refunds are processed promptly once approved; the time for funds to appear depends on your payment provider. Orders already delivered and confirmed are generally not refundable except where required by law.
Contact us on WhatsApp at +237 621 840 952 or by email at support@partenairedozie.com with your order number, and we will help resolve it.